Authenticity Guarantee

Sale of counterfeit items is prohibited on Tophatter

Tophatter is a Marketplace connecting shoppers with merchants, and we rely on merchants to provide accurate information about items they sell. That means when shopping on our platform, you are purchasing from the applicable merchant, and any product descriptions or any other terms set forth in the listing are provided by the merchant. We aim to display accurate listing details. Merchants provide the information displayed in product listings and we have not verified it.

If you discover a listing has been misrepresented, you are covered by Buyer Protection for up to 30 days from delivery.

To report an item that you believe is not authentic

  1. Request a return within 30 days of delivery.
  2. Select the reason, Doesn't seem authentic, to ensure the listing is flagged for investigation.

Items found to be counterfeit will be banned from the platform. Items found to be misleading will be placed on hold until the seller has updated the listing. Penalties of increasing severity will be imposed for merchants who are discovered to be selling misleading items.

Please Contact Us if you have followed the process described above and have additional concerns, or information to provide.

Tophatter, Inc. BBB Business Review

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