How does Tophatter Credit work?

Tophatter Credit Policy

Tophatter Credit may be awarded or issued in some circumstances, such as, but not limited to: promotions, offers, rewards, and when you receive a refund for an order.

You'll receive Tophatter Credit if you choose "Instant Refund" when requesting a refund or return, if the order was initially paid with Tophatter Credit, or if your order was part of a batch payment.

After receiving a refund due to a Late Delivery incident, you have the option to refund any cash payment refunded as Tophatter Credit back to the payment method, by clicking the button in the mailer:

Other refunds which have been processed as Tophatter Credit can be refunded to your original payment method by request to Customer Support, except in the following circumstances:

  • If the refunded order was originally paid with Tophatter Credit, or
  • if any of the refund Tophatter Credit has already been applied as payment toward another order.


Credits have varying expiration dates which you can review by visiting your Wallet; however, if you receive a refund as Tophatter Credit for an order which was originally paid with cash via credit or debit card, PayPal, Apple Pay, or Google Pay, the Refund Credit amount will not expire.

Using your balance

Valid Tophatter Credit will be automatically applied toward a purchase. Multiple valid credits will be automatically combined.

  • If you have a credit card on file: Your Tophatter Credit balance will apply toward the full purchase price including any shipping and tax paid through the platform.
  • If you don't have a credit card on file: Your Tophatter Credit balance will apply toward the purchase price including any shipping paid through the platform; however, Tophatter Credit will not reduce the order to "free". You must pay a minimum of $1 plus tax where applicable with another payment method. Paying for any order with a credit card will add a card on file.

You can review your unexpired Tophatter Credit along with each credit's expiration date by visiting your Wallet. You can view which orders your credit applied to by clicking History in your Wallet.

Tophatter Credit has no cash value outside of the Tophatter platform. When Tophatter Credit is used to pay for an order, that cannot be refunded as cash to another payment method, because the original payment source was Tophatter Credit.