How does Tophatter Credit work?

Tophatter Credit Policy

Tophatter Credit may be awarded or issued in some circumstances, such as, but not limited to: promotions, offers, rewards, and when you receive a refund for an order.

When you request a refund or return, you have the option to select how you would like to receive your refund:

If you receive a refund you did not initiate, you have the option to refund any portion that was not initially paid as Tophatter Credit back to the payment method, by clicking on the option in your refund notification email:

Any other refunds processed as Tophatter Credit can be refunded to the payment method by request to Customer Support, except in the following circumstances:

  • If the refunded order was originally paid with Tophatter Credit, or
  • if any of the Refund Credit has already been applied as payment toward another order.

Expiration

Credits have varying expiration dates which you can review by visiting your Wallet; however, if you receive a refund as Tophatter Credit for an order that was initially paid with cash from your credit or debit card, PayPal, Apple Pay, or Google Pay, then that Refund Credit amount will not expire.

Using your balance

Valid Tophatter Credit will be automatically applied toward a purchase. Multiple valid credits will be automatically combined.

  • If you have a credit card on file: Your Tophatter Credit balance will apply toward the full purchase price including any shipping and tax paid through the platform.
  • If you don't have a credit card on file: Your Tophatter Credit balance will apply toward the purchase price including any shipping paid through the platform; however, Tophatter Credit will not reduce the order to "free". You must pay a minimum of $1 plus tax where applicable with another payment method. Paying for any order with a credit card will add a card on file.


Review your unexpired Tophatter Credit along with each credit's expiration date by visiting your Wallet. You can view which orders your credit applied to by clicking History.

Tophatter Credit has no cash value outside of the Tophatter platform. When Tophatter Credit is used to pay for an order, that cannot be refunded as cash to another payment method, because the original payment source was Tophatter Credit.