Why can't I bid?

These are the most common reasons a shopper might not be able to place a bid, and how to resolve them.

  • Confirm Bid: Tophatter is a fast-moving live environment and many live bids are placed simultaneously. This may result in a competing bid being recognized at the same time your bid was placed. To resolve this, try placing another bid. Be sure to tap a second time to confirm your bid, if required.
  • Unpaid invoices: There is a limited number of unpaid orders a shopper can have before they must pay. To resolve this, be sure to pay for all orders right away after winning.
  • Too many cancellations: Bidding is temporarily disabled when shoppers have too many canceled orders. If you're unable to bid for this reason, you can still participate by using our Search option to find items with Buy Now.
  • Blocked by the merchant: A merchant may block a shopper who has purchased from them in the past. To resolve this, try using our Search option to find similar items from different merchants.
  • Connection or device speed: The issue could be technical, or the result of lag. On the mobile web or on the app, try closing all other apps running in the background and restart your device and the app. If you're using a computer, clear your browser cache and restart the browser. If the issue doesn't improve, restarting the modem is often effective.

If none of the above apply and you're still having trouble bidding, please Contact Us and provide the error code you received.