Do I need to pay taxes or import fees?

U.S. state/local sales tax

 As a result of a federal ruling on June 21, 2018, online retailers and marketplaces such as Tophatter are required to collect sales tax in states where we have a physical presence, or meet certain level of economic activity within the state. 

Where applicable, location-specific sales tax will be added to your order when you check out. This will be reflected as a separate line on your invoice, paid through the Tophatter platform.

If you have questions about sales tax which has been applied to an order, and to determine whether you will owe state sales tax on orders where tax has not been paid through the Tophatter platform, please contact a qualified tax professional.

Tax Exemption

If you have a valid tax exemption, please contact our support team and provide a copy of your certificate prior to making a purchase.

Re-sellers
Please note, Tophatter is online marketplace connecting merchants and shoppers. We don't sell items ourselves; we rely on merchants to ensure listings are accurate and orders are shipped carefully and arrive on time. We welcome all shoppers, but would like to highlight the following:
  • We offer Buyer Protection which guarantees items are confirmed to be delivered through valid tracking to the address provided within 60 days of purchase, or a full refund will be processed.
  • Our Easy Returns policy allows return of items for refund for any reason, up to 30 days from delivery, which is enough time for a retail customer to ensure the quality of their purchases.
  • Items are not sold on our platform at wholesale prices.
Tophatter is designed for the consumer shopper; policies are not conducive to a resale timeline. We encourage re-sellers to shop with wholesalers designed for this purpose. Please review our Buyer Terms of Use for complete details.

Australian Goods and Services Tax

As a company providing goods or services connected with Australia, Tophatter is obligated to register for and collect GST. This sales tax will be added to your order when you check out. This will be reflected as a separate line on your invoice, paid through the Tophatter platform.

If you have questions about sales tax which has been applied to an order, please contact a qualified tax professional.


Other Customs, Duty, import VAT & postage due upon delivery

Customs, Duty, VAT, and additional location-specific taxes and fees are common on imported items. These are location-specific, determined by your country or region's Customs, border services or postal service, and are not paid through the Tophatter platform.
These types of taxes are presented with a "collect on delivery" or "postage due" card or label from the delivery carrier, which must be paid upon pick-up or delivery of each order. These taxes are the responsibility of the shopper and are not charged by, and cannot be reimbursed by Tophatter in any event, such as if the order is returned for refund.
We recommend familiarizing yourself with your local import laws and potential location-specific taxes and fees prior to shopping.
Customs requires merchants to quote the actual value of each item, and we cannot provide order-specific advice regarding Customs, Duty, VAT, and additional location-specific taxes or fees. If you have questions about a tax or fee incurred, please consult your local postal authority.
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