How do I request a return?

You can request to return most items for up to 30 days from the delivery date. A full refund will be processed upon return of the item in its original condition.

To request a return:

  1. Visit My Orders
  2. Click the item
  3. Click Return Item

After requesting a return, you’ll receive a confirmation email with complete details, including the seller's return address if return is required. The return request will result in one of the following outcomes:

  1. You may receive an instant refund, and return of the item will not be required.
  2. If you live in the United States, you may receive a free shipping label to cover the cost of returning the item.
    1. If you live outside of the United States, you may receive a Tophatter credit to offset some of the cost of returning the item.
  3. You may assume the full cost of shipping the returned item with valid tracking.

The return outcome is based on several factors including: your location, location of the merchant, cost of the order, reason for the return, and your history of return refunds. Note, accounts with recent return refunds exceeding an acceptable threshold will be required to return the item assuming the full cost of shipping, regardless of other factors.


If a return shipping label has been provided

The link to your return shipping label will be included in the email you receive after requesting a return.

To receive your refund, print and place the shipping label on the package containing the order and drop the item off or arrange a pick up by the post office. The package must be accepted by the shipping carrier within 7 days of the return request.

Refund will be processed automatically upon acceptance by the shipping carrier, or upon delivery if the order total was over $50. If you returned an item and have not received your refund, please contact our support team for assistance.

  • Return shipping labels, when provided, expire 7 days after the return request, and can only be offered electronically. If you don't have access to a printer, most public libraries offer printing at low-cost or for free, or print shops can be found in many neighborhoods.
  • If unused, return shipping labels cannot be reissued. If a provided return shipping label is not used, you assume the full cost of shipping the returned item with valid tracking.

If a return shipping label has not been provided

The return address will be included in the email you receive after requesting a return.

To receive your refund, purchase return postage with tracking/delivery confirmation. Visit My Orders, click the item, click Add Return Tracking and enter the shipping carrier and valid tracking number. The package must be scanned as accepted by the shipping carrier within 7 days of the return request.

Refund will be processed automatically upon delivery. If you returned an item and have not received your refund, please contact our support team for assistance. 

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