Does Tophatter guarantee Buyer Protection for Partner Products?

No. Partner Products are subject to the partner shop's terms and conditions. Contact the third-party seller's shop directly by clicking on the product in My Orders.

Tophatter attempts to vet all sellers before listing Partner Products from them; however, the partner seller takes full responsibility to provide the goods or services after the invoice has been paid.

Utilizing the product ratings we receive from shoppers, Tophatter will suspend sellers and block products based on feedback from our shoppers. Please rate the product accordingly on Tophatter, because ratings are critical for determining which products we permit to be sold on the platform and sellers we continue to partner with.

In addition, we always recommend reaching out to resolve the issue with the merchant first; however, credit and debit cards, PayPal, and digital wallets offer buyer protection. In case you are ever unable to resolve an issue with the seller's store, you have the ability to dispute or chargeback directly with your payment method.

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