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Marketplace Auctions - deprecated June 1, 2022

  • Is there Buyer Protection?
  • How do I request a return?
  • What if I haven't received my order?
  • Can I request refund of a paid order?
  • Is payment secure?
  • Can I cancel an unpaid order?
  • How does Tophatter Credit work?
  • Does the item ship to me, and how long does shipping take?
  • I won! How do I pay?
  • What if my payment fails?
  • Why was my order refunded?
  • Can I change a paid order?
  • How do I change my shipping address?
  • What does Shipping & Handling cost?
  • Do I need to pay taxes or import fees?
  • How are payments processed?
  • What is "account takeover" or ATO?
  • What if my refund fails?

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